Complaints Procedure
Williams Law is committed to providing a professional and high standard of service at all times. If at any stage you are dissatisfied with the service provided, we encourage you to raise your concerns with us in the first instance so we can work to resolve matters promptly and fairly.
Raising a Concern
Clients are encouraged to contact the member of the team handling their matter initially. Sarah Beynon-Williams maintains supervisory oversight across legal matters undertaken by the Williams Law team and will often be involved in assisting with the resolution of any concerns raised.
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As the legal work undertaken by the Williams Law team is carried out through Taylor Rose Solicitors, any formal complaint which cannot be resolved directly will be handled in accordance with Taylor Rose’s formal complaints procedure.
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A copy of Taylor Rose’s formal complaints procedure is available upon request.
Taylor Rose Solicitors
Legal Ombudsman
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If Taylor Rose is unable to resolve your complaint, you may be entitled to ask the Legal Ombudsman to consider it. Generally, you must refer your complaint to the Legal Ombudsman within one year of the problem occurring, or within one year of becoming aware of the problem. You must also refer your complaint within six months of receiving Taylor Rose’s final written response.
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Contact Details
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333
Solicitors Regulation Authority
Further information regarding the Solicitors Regulation Authority, including the SRA Standards and Regulations and how to raise concerns regarding solicitors or law firms, can be found at: